Returns & Exchanges
At RMK Leatherworks, we take pride in our handcrafted quality and offer a 30-day return window for items in original, unused condition. Please note that custom-made or personalized leather goods are final sale and cannot be returned or exchanged.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Authorization and the correct shipping address.
Prepare the Package
Securely pack your item in its original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship the Item
Send your package using a trackable shipping service; we recommend purchasing insurance as we are not responsible for items lost or damaged in the mail.
Inspection and Refund
Once our artisans inspect the returned goods for quality, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing